August 29, 2015

Top 10 most annoying features of Open UI!

I am back with another installment of #ShameOnOracle series. I have been doing talking with lot of Siebel users recently, Strange enough I got almost the same reactions when I asked user what they don't like about Open UI.


From the reactions I have created this list of Top 10 most annoying features of Siebel Open UI:

  1. No vertical scroll in list applets.
  2. No hour glass for system processing.
  3. No popup multi-line text areas.
  4. MVG lost shuttle applet.
  5. Attachment drag and drop doesn't work.
  6. On the fly attachment update is not supported.
  7. Product configurator is slower than HI product configurator
  8. Screen real estate is not utilized properly in 8.1.1.9 to 8.1.1.14, lot of blank spaces left on UI.
  9. Keyboard shortcuts doesn't work properly.
  10. Document title is not static.

Please be mindful that these list of issues faced by end user at my current customer only and does not represent all users of Siebel Open UI. Issues presented here might not look like an issue to you personally or your customer.

Did you receive same reactions anywhere? Please feel free to share your feedback or solutions in comments below.

#ShameOnOracle

11 comments :

  1. AlexAugust 31, 2015 at 12:51 AM

    Hi Jim,

    indeed, some of this is annoying while some stuff like shuttle applets are available (again) in IP 2014 or higher or is related to outdated browsers such as IE 9. And I agree that a software vendor should be more proactive with customer concerns.

    With your permission, let me share a Siebel Hub article with your readers that demonstrates the power of the Open UI API and the power of the Siebel community.

    Here's a solution for enabling pop-ups on text areas:
    http://www.siebelhub.com/main/2015/07/siebel-open-ui-challenge-everything-part-5.html

    have a nice day

    @lex

    ReplyDelete
    Replies
    1. JimSeptember 5, 2015 at 10:05 AM

      thanks @lex, thanks for sharing the link, indeed its great solution, would like to see ip2013 version of it.

      I agree that there is now even greater need of collaboration in Siebel Community, but at the moment community and siebel customers are bit confused over Oracle's direction, no one seems to invest lot on Siebel, coming few months seems to be very critical for Siebel.What do you think?

      Delete
    2. AnonymousFebruary 6, 2016 at 9:35 AM

      As a siebel practitioner with 15+ years experience I can say we have gone full circle. Interest in Siebel is growing massively and my contacts tell me that either projects are running to upgrade to Open UI or brand new projects are starting up.

      Oracle's investment in Siebel is paying off. Initially, the Siebel community could see that Oracle killed off Siebel but the last 2-3 years (and the future roadmap) shows that Oracle has done more for Siebel than Siebel Inc. themselves.

      Very exciting times for us.

      Delete
  2. Static VariableSeptember 1, 2015 at 10:07 PM

    Have they fixed the right click issue ? Does right clicking on the applets bring up the context sensitive menu ?

    ReplyDelete
    Replies
    1. JimSeptember 2, 2015 at 7:29 AM

      Good reminder Static Variable!! definitely it is strong contender to be in top 10, however as this list is prepared from the reactions of end users of Siebel and not developers, it might settle for 11th position.

      Thanks for pointing it out!

      Delete
  3. Dr. Breschi ManuelSeptember 2, 2015 at 8:28 AM

    Hi Jim,

    great summary indeed. This is a good perspective for the final users.
    I would actually like to put together some comments on the way Open Ui has been designed not from a UX standpoint but also from a development point of view. I have many things in the pipe but it would be nice to extend those as a community.
    I would invite you to join the Future Oracle Siebel community group on LinkedIn (https://www.linkedin.com/grp/home?gid=8383236), I will share this article there.

    cheers
    Manuel

    ReplyDelete
    Replies
    1. JimSeptember 4, 2015 at 2:42 PM

      Thanks Manuel, looking forward for your contribution.

      Delete
    2. Dr. Breschi ManuelOctober 6, 2015 at 1:15 PM

      Hi Jim...
      here you go... in my style:

      https://www.linkedin.com/pulse/siebel-openui-good-bad-ugly-dr-manuel-breschi

      Delete
    3. JimOctober 9, 2015 at 6:01 AM

      Well said :)

      Delete
  4. AnonymousFebruary 6, 2016 at 9:33 AM

    Two things I would love to be able to do in Open UI are:

    (1) Selectively control which applets have the Menu drop down - sometimes it can get confusing.
    (2) have a floating bar which stays at the top of the window as the user scrolls vertically through the page -> the bar might show which contact the user is scrolling through, which account, etc so the end user always knows who/what they are looking at

    Any ideas?

    ReplyDelete
    Replies
    1. JimFebruary 6, 2016 at 9:51 PM

      Yes, it is possible to remove the Menu button from applets. You will have to create a PR layer for such applets and find Menu control in ShowUI event and remove or hide it from UI using jQuery .remove() or .hide()

      Floating bar is possible,it depends on how much functionality you want there.

      Delete

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