Open UI just doesn't work!

I recently met a group of people who basically vented out their first reactions on Siebel Open UI. Group consisted of both technical staff and non technical end users, thus I was able to validate and confirm issues.

At the end of discussion I was left with long list of things that doesn't work in Open UI. On researching support web, picture became more appalling.

Following is the list of very basic things that just don't work in Open UI, and sad part is that Oracle is not acting on them at all.

Please share your views in the comments below.

1. Scrolling through list applet does not work with keyboard shortcut.

   When you get a list applet displayed in Open UI and before you click on any data row you navigate with the keys <CTRL>+<ARROW-DOWN> the focus will jump to the next record.But the previous record is still highlighted.
   Oracle raised couple of bugs for it, but didn't provided any fix for IP2013
   
   

2. Drag and Drop of attachment does not work in IE9 and IE11 in IP2013 however it works in other browsers.

   
   
   
   Open UI Product Management recommends :
   ..."Drag and drop will not work in any IE version in Siebel 8.1.1.10 release and below. The biggest issue here is that IE8 and IE9 simply don’t support standards based drag and drop in HTML5. For IE10 there is a defect in a third party being used to provide this functionality. The third party has resolved the issue and it will be included in a future Siebel release. We would not encourage customers to upgrade the third party themselves, but rather they should wait for the next Siebel release when a fix will be made available"....
   In one of the SR oracle has gone one step further and recommended to change the browser.
   
   

3. Open UI doesn't show hour glass while running query.

   This has been reported to oracle by many customers and since earliest open UI release, still oracle hasn't provided any fix yet.
   Steps to replicate:
   1) Log Into Open UI enabled siebel application
   2) Navigate to Accounts > All Accounts View
   3) Select the field to be searched using In Line Search(dropdown on top of list applet)
   4) Query for a field which can take some time to return records
   5) hourglass not shown and user doesn't know whether the system is querying or not!
   
   

4. Vertical scroll is not present in open ui list applets.

   
   

   

   Siebel HI List Applet

   This one is the annoying thing of open UI. I don't understand why oracle has gone ahead picked up jqgrid for designing list applets. Grid is not capable enough to handle the large amount of data thus vertical scrolling is difficult to implement. This is also the reason of bad performance of Open UI client.
   
   

5. Text area fields in open UI does not pops up.

   
   This is the second most annoying thing for an experienced HI user. Suddenly after upgrade Siebel losses it's popout text areas and no solution was provided till date. I have seen long time wasted to resolve this thing by many developers.
   

We all know list of issues with Open UI doesn't end here. I will create another list of Top 10 annoying things of Open UI to share it with you.

Till the time if you any problem that was just rejected by oracle to fix and think that should get slot in top 10 the please share it in comments below.

#ShameOnOracle

How to pass arguments by reference in Siebel?

Yes! it is possible to pass arguments by reference to Siebel functions. This technique is not documented in bookshelf and most of developer use this unknowingly while passing true or false to CanInvoke property in WebApplet_PreCanInvokeMethod Event of applets to make controls active or inactive.

Lets see how it works.

Nothing special needs to be done by calling function, only change made is in callee function in declaration of arguments by prefixing & ampersand just like &CanInvoke in PreCanInvokeMethod.

 Lets see an example :

function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
{
if(MethodName == "PassByReferenceTest")
{
var privatePS = TheApplication().NewPropertySet();
privatePS.SetProperty("test","something");
subFunction(privatePS);
TheApplication().RaiseErrorText(privatePS.GetProperty("test"));
return(CancelOperation);
}
return (ContinueOperation);
}

function subFunction (&parameter)
{
parameter.SetProperty("test","TestSuccesful");
}

Above script declares a new property set and sets value of a process property to a string("something"), which is over written("TestSucccesful") by subFunction by directly accessing it through the memory pointer.  When business service is executed RaiseErrorText whill print "TestSuccesful" instead of "something".

 
This trick will potentially save you memory allocation and speed up you code a bit. Please be mindful that this code is just an experiment and should not be used in production environment without proper testing.


Happy coding :)

Not all control paths lead to a return statement. (SBL-SCR-00128)

Not all control paths lead to a return statement. (SBL-SCR-00128)

  This issue was fixed in version 8.1.1.7, but has been reported re-occurring in IP2014 patchset 3, it is caused due to product defect. This can cause interruptions in full compile of srf.

While compiling srf, if any script which has try catch block which has return statement in try block and does not have return statement outside catch, then this error will interrupt the srf compilation. 

To resolve this disable the "Deduce Types" scripting option in Siebel Tools as shown below.

How to change color of screen tab in Open UI?

I think this configuration should available out of the box in Siebel. Never the less I am happy that it is possible to customize the View PR layer in Open UI to change the colors of view bar of specific views.

In this example we will see how can we change the view bar background conditionally using Open UI View level PR customization.

This is how grey tab theme looks out of the box for Manifest File view :

 

Open UI Manifest File View

And this is how Manifest Administration view looks with Open UI PR Customization:

Open UI Manifest Administration View

May be savvy developers would like to have pale yellow for read only views or red for administration screens???


Part 1 : Create CSS class
This customization requires extending the theme in theme.js and creating new class to add different color. New Class should look something like :

custom-theme.css

When this class is associated with any control, it will change the background of the element to transparent and change the background color to blue.

Part 2: Create View PR Customization 
Now the task left is to find the view bar element in the DOM and assigning the class, this can be done with these two commands:

            $("#s_sctrl_tabView").addClass("custom_viewbar");
            $("#s_sctrl_tabScreen").find("li.ui-tabs-active[role='tab']").find("a").addClass("custom_viewbar");

Additionally we need to handle the browser resize event and reassign the class on change of size of browser. Sadly resize event is not passed on the View level PR as described in bookshelf and it has to be done with help of jQuery bind function. Code handling resize event looks like :

        $(window).bind("resize", OnPRResize);

At last we need to handle the cleaanup in the EndLife event of jQuery bind and the class allocation.

$(".custom_viewbar").removeClass("custom_viewbar");
$(window).unbind("resize", OnPRResize);

The final code of PR looks like:

if (typeof(SiebelAppFacade.testPR) === "undefined") {
    SiebelJS.Namespace("SiebelAppFacade.testPR");
    define("siebel/custom/testPR", ["siebel/viewpr"],function () {
    SiebelAppFacade.testPR = (function () {

    function testPR(pm) {
                SiebelAppFacade.testPR.superclass.constructor.apply(this, arguments);
    }
    SiebelJS.Extend(testPR, SiebelAppFacade.ViewPR);

    testPR.prototype.Init = function () {
        $(window).bind("resize", OnPRResize);
        SiebelAppFacade.testPR.superclass.Init.apply(this, arguments);
    }

    testPR.prototype.ShowUI = function () {
        SiebelAppFacade.testPR.superclass.ShowUI.apply(this, arguments);
    }

    testPR.prototype.BindData = function (bRefresh) {
            SiebelAppFacade.testPR.superclass.BindData.apply(this, arguments);
    }
    var OnPRResize = function OnResize(){
            $("#s_sctrl_tabView").addClass("custom_viewbar");
            $("#s_sctrl_tabScreen").find("li.ui-tabs-active[role='tab']").find("a").addClass("custom_viewbar");
    };
    testPR.prototype.BindEvents = function () {
            SiebelAppFacade.testPR.superclass.BindEvents.apply(this, arguments);
    }
    testPR.prototype.EndLife = function () {
        $(".custom_viewbar").removeClass("custom_viewbar");
        $(window).unbind("resize", OnPRResize);
        SiebelAppFacade.testPR.superclass.EndLife.apply(this, arguments);
    }

    testPR.prototype.Setup = function () {};

    testPR.prototype.SetRenderer = function () {
                $("#s_sctrl_tabView").addClass("custom_viewbar");
                $("#s_sctrl_tabScreen").find("li.ui-tabs-active[role='tab']").find("a").addClass("custom_viewbar");
    };

    return testPR;
    }()
    );
    return "SiebelAppFacade.testPR";
    })
}

Part3: Configure Manifest
Now when this PR script is associated to any view in Open UI Manifest, view bar color and screen tab color of that view will change to blue.


Hope it helps, if you like this article and would like to see more articles like this please leave a comment or +1

How to make Open UI textarea fields flexible in IE?

As you would know that IE doesn't have flexible textarea even in version 11. When rest of all modern browser allow to open drag one corner of the text area to change its size, IE doesn't let user to change size of elements because of Trident layout engine???

Fixed size multiline fields in IE

Because of this limitation Siebel Open UI users suffer big time. All the multiline textarea fields in open UI are fixed size and there is no way to pop them up as in HI or expand them. read more. 

Flexible multiline fields in chrome

There are many jquery based plugins available for this problem however all of them needs to maintained and lacks in one thing or the other, probably you will end up using one of those plugins at the end. However If someone looking for simple straightforward stop gap solution, then you can use jQueryUI Resizable function to make the textareas flexible just like chrome or firefox.

To implement in simply add following one line in postload.js file on the web server.

 $("textarea").resizable(); 

This will make all the textarea controls which are used for multiline field flexible and show tiny blue cue to expand or decrease the size of element and mimic chrome or firefox textarea elements.

Hope it helps.

How to build Siebel Workflow Expression?

I remember my days when i started with Siebel, I just couldn't get the syntax of workflow expression correct. I still see newbies of siebel struggling to get it right the first time. In this post I would try to make the basic rules of workflow expressions as simple as possible.

Basic Rules of Siebel Workflow Expression are :

1. Siebel Workflow takes String as input.
2. + (plus) is the concatenation operator.
3.  Process properties can be referred using & operator like this > [&Object Id] 
4.  Don't worry about spaces in process property names, they are allowed.

Let's take an simple example where we want to build the expression to search for records with Contact Id specified in Object Id the search spec would be:

if Object id contains : 1-12345 then expression will be evaluated as :

Did I say its a H.U.G ?

See what is the difference between Expression Business Component and Filter Business Component


Hope it helps. If you know similar topic and want to share with Siebel community, please post it in comments below. I will post it as blog post.

How to Invoke Siebel Business Service using URL?

SWEAPI is no doubt is one of the most neglected yet powerful feature of Siebel. It allows applications to integrate with Siebel as RESTful HTTP requests. SWEAPI is well documented and is powerful enough perform most of business operations similar to navigating around views and invoke methods of business services.

URL can be invoked from any HTTP client (likes of cURL) and is independent of User Agents. Output of business service can be transformed using XSLT style-sheets.

Following URL is an example for invoking business service through single URL. It is capable of logging into application and execute a business service(did I say workflows as well?).

http://host_name/fins_enu/start.swe?SWEDataOnly=1&SWESetMarkup=XML&SWECmd=ExecuteLogin&SWEUserName=SADMIN&SWEPassword=Password&SWEAC=SWECmd=InvokeMethod&SWEMethod=RunProcess&SWEService=Workflow%20Process%20Manager

This URL can give following output:

SWEDataOnly : Removes unnecessary navigational information from output
SWESetMarkup : Forces the output format to XML
SWEUserName : Application login user name
SWEPassword : Application password
SWEAC : Secondary command that is executed after login

SWEMethod : Method of business service to invoke

SWEService : Business service name

Siebel Open UI Interview Questions

Read Latest Open UI Interview Questions here.

What is Siebel Open UI?

Answer: Siebel Open UI is HTML 5 based Siebel High interactive client which is released by Oracle to replace older Active X based HI client. It is available in Siebel CRM from version 8.1.1.9 onwards. The name derived from Open source JavaScript libraries which it is based on.

Siebel Open UI

It is fully HTML 5 compliant user interface, which is based on jQuery and jQueryUI frameworks. It does not uses any active x component thus it can be accessed using any HTML 5 compliant browser like chrome, safari and Firefox along with latest Internet explorer.

Question : How to enable Open UI in Siebel?

Answer : To enable Open UI create new application object manager and set following parameters

Enable Open UI = true
HighInteractivity =true

Siebel Open UI exists parallel to existing Siebel clients. It references same srf and database and shares the same object definition with High Interactive application. 

 

Question: What are major customizable components of Siebel Open UI ?

Answer: Open UI can be customized extensively with help of jquery classes(known as presentation mode and physical renderer), which can override the default behviour of controls and can mash up with other HTML widgets.

 

 Question: What is the difference between presentation model and physical renderer?

Answer : Physical renderer is JavaScript layer in Open UI stack that is responsible for building the UI and showing the data. It communicates with presentation model to fetch data.

Presentation model is second layer which maintains the data state in Client. All the events and methods(such as delete record, write record or update record) are managed by PM layer. It communicates with proxy layer to get and set data on server.

 

Question: What is the difference between the PM of List applet and Form Applet?

Answer: Class of PM Layer is of list applet is different from Form applets and is extended as : 

SiebelJS.Extend(CustomClassName, SiebelAppFacade.PresentationModel); for form applet

and List applet uses SiebelJS.Extend(CustomClassName, SiebelAppFacade.ListPresentationModel)

Recommended way to customize PM and PR layer is use code creators
Duncan ford template generator 

 

Question : How to access Applet's Client User properties in Presentation Model?

Answer: Client user properties specified in siebel tools can be retrieved in Siebel Presentation Model JS by accessing the constants in the Setup method. Example:

CustomPM.prototype.Setup = function (propSet){
var consts = SiebelJS.Dependency("SiebelApp.Constants");
var apm = propSet.GetChildByType(consts.get("SWE_APPLET_PM_PS"));
var value = apm.GetProperty("User Property1");

Question: Does open UI support browser script events defined in tools?

Answer: Yes open UI supports browser scripts specified in tools. All the browser script events are supported. In addition to those events Open UI supports presentation model and physical renderer js class files to leverage HTML 5 capabilities.


Recommended Reading from Bookshelf:
Deploying Open UI
Configuring Open UI

Read for More Open UI Interview Questions - New

Siebel Interview Questions : Scripting

See collection of Date functions in Siebel eScript

Siebel Scripting is one the most interesting areas of Siebel, if it is done properly it can do wonders for business, otherwise it can lead to ever increasing technical debt.

Siebel Tools Scripting IDE

Before jumping to questions let us look at some lessor known facts of Siebel Scripting:

1. Siebel support two scripting languages: eScript and VBScript
2. Full name of eScript is ECMA script which developed further to become javascript. 
3. Garbage collection of Siebel scripts in not automatic
4. Siebel eScript does support prototype overriding and classes
5. Siebel eScript can pass arguments by value and pass by reference

Question: Which Siebel objects supports scripting?

Answer: Script can be written on following objects in Siebel:

1. Business Services
2. Client Side Business Services
3. Business Components
4. Applets
5. Application
6. Product Configurator Events
7. Smart Scripts
8. Workflows (via business services)
9. Open UI js class files
10. Browser scripts on Applets, BusComps, Application, Business Services
11. Siebel Webtemplates SWTs
12. ?????

Question : How to change primary record of MVG using scripting?

Answer: Primary record of MVG can be changed by setting the SSA Primary Field of the associated record. 

Script could look like:  

        bcOpty.ClearToQuery();
        bcOpty.ExecuteQuery();
        if(bcOpty.FirstRecord())
        {
            var bcMVG = bcOpty.GetMVGBusComp("MVF Name");
           bcMVG.ActivateField("SSA Primary Field");
            bcMVG.ClearToQuery();
            bcMVG.SetViewMode(AllView);
            bcMVG.SetSearchSpec("Id", "1-12345");
            bcMVG.ExecuteQuery();
             if(bcMVG.FirstRecord())
            {
               bcMVG.SetFieldValue("SSA Primary Field", "Y");
               bcOpty.WriteRecord();
            }
        }

Question : How to set pick list field using script?

Answer:  GetPicklistBusComp() Pick() methods are available in eScript by which system can search on pick list buscomp and pick desired record.

Syntax for pick method can look like:

oPickBusComp = buscomp.GetPickListBusComp("FieldName");
oPickBusComp.ClearToQuery();
oPickBusComp.SetSearchSpec("Id","12345");
oPickBusComp.ExecuteQuery();
oPickBusComp.Pick();
buscomp.WriteRecord();

Question : How to show a confirmation(Ok/Cancel) dialogue box in Siebel?

Answer: Confirmation Dialog box should be implemented through browser script using javascript confirm method. This method prompts users with option to proceed or cancel the process.

Click here for example.

Question : How to call batch file through scripting?

Answer: Siebel provides C libraries to access the host of Siebel server.
Clib.system() is one of those functions which allows script to pass some instructions to command processor of server host.
Using this method, a batch file can be invoked from Siebel which can do OS level changes.
Following instruction can execute Siebel.bat file on the server:

Clib.system("C:\\Scripts\\Batch\\Siebel.bat");

Question : How to update read only fields in Siebel?

Answer: Fields in Siebel are configured as read-only using "Field Read Only Field" and "BC Read Only Field" user properties. These user properties does not work on views where admin mode flag is set to Y.

BusComp.InvokeMethod("SetAdminMode", flag)

Question: What is the difference between SetAdminMode and SetViewMode(AllView)?

Answer :

• SetAdminMode mimics the behaviour of Admin Views, and is used to update read only fields
• SetViewMode instruction changes the default view mode of the business component, it used to access records which are not visible with default view mode.

Question : Is it possible to invoke workflow through browser script?

Answer: Workflow can be invoked through browser script if "Workflow Process Manager" declared as Client side business service in Application's User Property. 

Question : What type of error handling is available in Siebel eScript?

Answer: try catch finally instructions helps to handle run time errors in e-script.

• try block marks the code which needs to handled
• catch block declares commands which should be executed in case of error,
• finally block is executed after try and catch has completed executing.

try
{
   statement_block
}
catch
{
   exception_handling_block
   [throw exception]
}
finally
{
   statement_block_2
}

Finally block is always executed no matter if there was error encountered or not.

Question: How to get language of Object Manager?

var lang = TheApplication().InvokeMethod("LANGUAGE");

Question :  What is difference between ActiveBusObject() and GetBusObject() methods?

Answer: ActiveBusObject is mostly used in UI based scripting requirements, this method can only return the handle of current BO instance.

For example: In Accounts screen ActiveBusObject will return Account BO and subsequent .GetBusComp().GetFieldValue will return the information from the record selected by user.

Same script in Contact Screen will return the Contact BO.

Important Points about ActiveBusObject: 
- It is not recomended to use ClearToQuery and ExecuteQuery on BC of ActiveBusObject as UI context for user will get lost.
- ActiveBusObject is the only way to get BO in browser script.

GetBusObject method should be used when current BO instance does not have the BC of interest. We can get handle of any BO in application using GetBusObject This is mostly used in background processes and workflows.

 

100 Siebel Interview Questions : Workflows : Part 2

On readers interest, creating Part 2 for the post on Siebel Workflow Interview Question, feel free to leave a comment for any specific question that you faced difficulty in answering or would like to know more about any specific area in Siebel.

Question: Is it mandatory to specify Business Object on a Workflow?

Answer: No, Business Object needs to specified only when there is need to use Siebel Operation in Workflow.

Question: What is the difference between Expression business component and Filter business component in Siebel Operation?

Answer: These business components fields are used in Siebel Operation when search spec is built by referencing another business component field.

For Example: To find Account records where Account Id is specified in Contact's Account Id field, expression will be created like :

"[Id] = [Account Id]"

And Filter Business Component will be set as : Account and Expression Business will be set as Contact. Thus it will be evaluated as :

"[Account.Id] = [Contact.Account Id]"

read more on :
How to create Siebel Operation Expression 
Bookshelf: Defining Siebel Operation Search Spec

Question : How to compare two properties in Siebel Workflow?

Answer: Expression on Siebel Conditional branch can be used to compare two properties.  To see how to create expression in siebel workflow please see.